FREQUENTLY ASKED QUESTIONS // HÄUFIG GESTELLTE FRAGEN (FAQ)

- My order has not been shipped yet. When will it be sent?

"We always do our best to ensure that your orders can be shipped as promptly as possible. In some cases - for example, during 'extreme weather conditions' such as frost risk or heat (over 28°C) - it may happen that we have to postpone your order slightly in order to guarantee optimal product quality. However, as a rule, all orders are shipped no later than two weeks, or occasionally after three weeks."

- Can I pick up my order on site?

Jain. Unfortunately, due to the fact that I am often busy with the shipping process during the main season, it is often not possible for me to find a suitable appointment. Additionally, since we are located on the immediate outskirts of the city and are almost exclusively accessible by car, visiting us is usually a bit more difficult. However, if you can plan a bit more long-term, you are of course warmly invited to browse on-site as well. If you are interested, just send us a short email at info@carniflor.de.

- I live in Austria and cannot select a suitable shipping method. Is this a mistake?

"Unfortunately, we can no longer deliver to Austria as of January 1, 2023! The background is legal changes that no longer provide us with an economical shipping option to Austria. We are truly sorry about this - unfortunately, we can do absolutely nothing to change it!"

- When will my desired plant be available again?

To be honest: We don't know that either! But it's very likely that we are currently in the process of producing the stock again. "Unfortunately, plants don't grow faster if you pull on them" ;-).
"However, if you want to be immediately informed when it becomes available again, so you don't miss out on your dream plant, you should definitely sign up for the product alert on the respective product page. If the item is available again, you will receive a one-time notification by email. Just once and completely without a newsletter or advertising - I promise!"

- Where do your plants come from?

Of course, we do not simply take any plant from nature. All of our plants offered for sale come from artificial propagation. Primarily, the plants are propagated vegetatively or generatively (that is, through division or sowing). Occasionally, we also purchase a few plants from friendly breeders as young plants or raw material, process them, and nurture them until they reach a marketable size. These plants usually come from laboratory in vitro propagation (that is, propagation on chemical media in the lab). In vitro plants, when managed professionally, usually allow for significantly better product quality and fuller pots, and they do not fall short in quality compared to vegetatively or generatively propagated plants!

- I would like to work with you/intern with you. Where can I apply?

Currently, it is unfortunately not possible to complete an internship with us.
Unfortunately, we do not have any open positions available for the foreseeable future. Sorry!

- Do you also offer vouchers?

If you're interested, we would be happy to issue a voucher for you or your loved ones.
Simply send us an email with the name of the person to be gifted and the amount to info@carniflor.de, and we will take care of everything else. You will then receive your printable voucher by email after full payment. The personal credit code is valid for one year from the date of issue and can be applied to any product. Payouts of remaining balances and cash withdrawals are not possible!

- Do you also offer the option of express shipping?

If you require express shipping, please select the shipping method "Parcel Shipping" and note your request for express shipping in the comments during the checkout process. In the next step, you will receive another payment request from our shop system for the remaining balance (Parcel - Express Parcel). Since this step is performed manually, we kindly ask for your patience! The shipping will then be carried out - after full payment - with DHL Express.